Charter
Client Service Charter - Temporary Services
Honesty and integrity are the foundations for every client assignment we undertake.
Feedback is critical to our long-term success so we actively promote a culture of three-way feedback from our candidates and our clients regarding our performance.
Client Service Charter - Permanent Services
Making the right appointment first time is a tough job in a market where skills are short and top talent is in high demand. Permanent recruitment is a highly personal matter and at Admiral we recognise that relationships are crucial to delivering this service effectively.
We want to ensure that all of our clients remain happy with our service so we promise that we will chase you for feedback on our candidates and service levels so that you do!
Honesty and integrity are the foundations for every client assignment we undertake.
- Every potential candidate is subject to a rigorous interview, reference checking and induction process
- All candidates will be suitably trained in health & hygiene, safety and practical skills in addition to having passed an English language test prior to starting any appointment
- For temporary bookings we will, where possible, send candidates who have previously worked with our clients and ensure that we confirm their details 24 hours prior to the start of the booking
- All candidates will present themselves 15 minutes before the start of their shift, in an ‘Admiral Accredited’ uniform specific to their role. We will continually check and monitor the standard of these uniforms
- Where bookings are made at the last minute we will always confirm them within 15 minutes
Feedback is critical to our long-term success so we actively promote a culture of three-way feedback from our candidates and our clients regarding our performance.
Client Service Charter - Permanent Services
Making the right appointment first time is a tough job in a market where skills are short and top talent is in high demand. Permanent recruitment is a highly personal matter and at Admiral we recognise that relationships are crucial to delivering this service effectively.
- At Admiral we want to get under the skin of our clients’ business to ensure we deliver the right candidate every time, whether it be for a permanent or a temporary position
- We advise our clients on the best course of action for finding the right candidate, saving time and money for them
- All candidates will be thoroughly vetted and appraised of any opportunity before their details are presented to our clients
- We will not head hunt candidates from our current clients’ business, ever!
We want to ensure that all of our clients remain happy with our service so we promise that we will chase you for feedback on our candidates and service levels so that you do!
"over the years we have recieved a very consistent, committed service where all the Admiral team strive to achieve our very high expectations for our clients"
Chris Tower - Development Director ISS Eaton