Admiral Recruitment is recruiting for a Debt Account Manager Role for a long established energy and utility consultancy providing services for commercial companies, housing providers, charities and local authorities.

Role Overview

• Coordinating with the Bureau Services team managers, ERM’s, ACM’s and suppliers to ensure all accounts are debt free and to investigate any objections that may occur
• To provide regular reporting on debt and objection levels to senior management team and ERM 
• To keep accurate records on the current status of objections  
• Ensure objection and debt queries are raised with the supplier and followed up until resolved, reporting back to the client once complete via Zendesk ticketing system
• Accurately updating the database with tariff details and correct start dates.  
• Run DQA reports and liaise with the clients regarding any queries 
• Investigate any data queries raised whilst running the DQA reports.   Correct databases where necessary and work with Bureau regarding any validation errors. 
• Assist with resolving complex supplier and customer queries in order to reduce debt. 
• Regular communication with clients to keep them up to date on debt and objection queries.   
• Provide technical knowledge and support to clients
• Liaise with the client’s finance team over outstanding payments and any budget or accrual report requirements.  
• Send remittances to suppliers and ensure payments are allocated correctly.
• Deal with any reminders received
• Liaise with Suppliers over outstanding invoices and payment allocations
• Assist with special projects for the client

Skills and experience required

• Experience of managing a multi-site energy portfolio
• Strong energy industry knowledge within billing
• Excellent communication skills
• Strong IT skills, especially Excel
• Knowledge of Salesforce or Zendesk (desirable)