Debt Account Manager

To provide assistance to the Executive Relationship Manager to ensure all sites are on contract and to resolve debt issues. 

  • Reference: ADM877
  • Salary: Not Disclosed
  • Start Date:

Admiral Recruitment is recruiting for a Debt Account Manager Role for a long established energy and utility consultancy providing services for commercial companies, housing providers, charities and local authorities.

Role Overview

  • Coordinating with the Bureau Services team managers, ERM’s, ACM’s and suppliers to ensure all accounts are debt free and to investigate any objections that may occur
  • To provide regular reporting on debt and objection levels to senior management team and ERM 
  • To keep accurate records on the current status of objections  
  • Ensure objection and debt queries are raised with the supplier and followed up until resolved, reporting back to the client once complete via Zendesk ticketing system
  • Accurately updating the database with tariff details and correct start dates.  
  • Run DQA reports and liaise with the clients regarding any queries 
  • Investigate any data queries raised whilst running the DQA reports.   Correct databases where necessary and work with Bureau regarding any validation errors. 
  • Assist with resolving complex supplier and customer queries in order to reduce debt. 
  • Regular communication with clients to keep them up to date on debt and objection queries.   
  • Provide technical knowledge and support to clients
  • Liaise with the client’s finance team over outstanding payments and any budget or accrual report requirements.  
  • Send remittances to suppliers and ensure payments are allocated correctly.
  • Deal with any reminders received
  • Liaise with Suppliers over outstanding invoices and payment allocations
  • Assist with special projects for the client

Skills and experience required

  • Experience of managing a multi-site energy portfolio
  • Strong energy industry knowledge within billing
  • Excellent communication skills
  • Strong IT skills, especially Excel
  • Knowledge of Salesforce or Zendesk (desirable)